LOS ANGELES, March 29, 2024 – Southern California Gas Co. (SoCalGas) Mobilehome Park Utility Conversion Program continues to garner high praise and positive feedback from the community. Newly released 2023 survey results by Davis Research show that the residents, owners, and managers participating in the program are highly satisfied with the modernized energy infrastructure systems installed at their mobile home parks by SoCalGas.
The Mobilehome Park Utility Conversion Program helps mobile home parks throughout Central and Southern California transition aging, privately owned, master-metered gas systems to new, utility-owned systems. This initiative also provides mobile home park owners and residents with educational resources about low-cost improvement opportunities and incentives through energy-efficiency programs. Following SoCalGas’ conversion at a mobile home park, residents, owners and managers are surveyed to gather feedback on their experience with the conversion process.
For the fourth straight year, all mobile home park owners and managers surveyed were satisfied with their SoCalGas representative. In addition, 100% of owners and managers participating in the survey had an overall favorable opinion of SoCalGas. Mobile home park owners and managers relayed that they were satisfied with the construction process across all categories including a 100% favorability score for transferring natural gas service from their park’s legacy system to SoCalGas.
Residents surveyed were also greatly supportive of SoCalGas and of the program. Overall opinion of SoCalGas was higher in 2023 over the previous year, with 85% of residents surveyed giving a favorable score. Ratings of the construction process also improved across the board, with a higher percentage of residents declaring they were very or somewhat satisfied with all parts of the construction process in 2023 over 2022.
“The high satisfaction numbers that the Mobilehome Park Utility Conversion Program continues to receive is a reflection on the importance of this program to SoCalGas,” said Miguel Calderon, Distribution Capital Projects Execution Manager at SoCalGas. “We strive to provide every resident, owner and manager at the participating mobile home parks with a positive experience as we complete this important work in enhancing the safety and reliability of their natural gas systems.”
The Mobilehome Park Utility Upgrade Program began as a pilot in 2015. Its success led the California Public Utilities Commission (CPUC) to establish the second phase, known as the MHP Utility Conversion Program in 2020, establishing a ten-year program that allows SoCalGas to continue to upgrade up to half of the approximately 132,000 mobile homes in its service territory to direct utility service by 2030. As of the end of 2023, SoCalGas had already converted over 25,000 mobile homes, demonstrating significant progress towards its goals. Since its inception, over 10,500 families have benefitted from SoCalGas’ customer assistance programs, including Customer Alternative Rates for Energy (CARE) and Medical Baseline Allowance.
SoCalGas remains dedicated to promoting sustainable and efficient energy solutions and looks forward to continuing its efforts to enhance the well-being of mobile home residents and communities across Central and Southern California.
For more information about the Mobilehome Park Utility Conversion Program and other initiatives by SoCalGas, please visit www.socalgas.com/mobilehome.
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About SoCalGas
Headquartered in Los Angeles, SoCalGas is the largest gas distribution utility in the United States. SoCalGas aims to deliver affordable, reliable, and increasingly renewable gas service to approximately 21 million consumers across approximately 24,000 square miles of Central and Southern California. We believe gas delivered through our pipelines plays a key role in California's clean energy transition by supporting energy system reliability and resiliency and enabling integration of renewable resources.
SoCalGas' mission is to build the cleanest, safest and most innovative energy infrastructure company in America. In support of that mission, SoCalGas aspires to achieve net-zero greenhouse gas emissions in its operations and delivery of energy by 2045 and to replace 20 percent of its traditional natural gas supply to core customers with renewable natural gas (RNG) by 2030. RNG can be made from waste created by landfills and wastewater treatment plants. SoCalGas is also investing in its gas delivery infrastructure while working to keep bills affordable for customers. SoCalGas is a subsidiary of Sempra (NYSE: SRE), an energy infrastructure company based in San Diego.
For more information visit socalgas.com/newsroom or connect with SoCalGas on X (formerly Twitter) (@SoCalGas), Instagram (@SoCalGas) and Facebook.
