LOS ANGELES – Southern California Gas Company (SoCalGas) is excited to announce the launch of its newly redesigned website at www.socalgas.com. The website, which attracts approximately 19 million annual visitors, serves as a comprehensive resource to support customers with a variety of services, such as billing and payments, energy savings, assistance programs, timely media alerts and announcements, as well as information on the utility’s focus on safety, sustainability, and innovation. The website update modernizes the look and navigation and improves self-service options to make it more convenient for customers to manage their accounts with SoCalGas. The redesign was based on two years of engagement and feedback from customers, employees, and industry stakeholders on user preferences, business requirements, and potential technology challenges.
"We understand our customers' needs are constantly evolving, and we are committed to making it easier for them to handle their energy usage, billing, and accounts," said Gillian Wright, chief customer officer and senior vice president of customer services at SoCalGas. "With the majority of our customers enrolled in paperless e-billing, enhancing the self-service capabilities of the My Account section on our website helps make managing energy needs as straightforward and stress-free as possible."
With over 60% of customers using mobile devices to pay bills and request services, this update supports enhanced customer engagement with SoCalGas in an increasingly digital world. Whether accessing the site from a computer, tablet, or smartphone, users will find a seamless experience tailored to their needs. The site’s responsive design ensures that all features and information are easily accessible and load faster, regardless of the device being used.
SoCalGas also offers a “Ways to Save Tool,” designed to enhance energy efficiency and help customers reduce energy costs. The tool also provides valuable information on rebates and incentives, helping identify which recommendations can qualify for financial benefits. Users can also compare past bills and analyze their home’s natural gas usage over time, viewing hourly, daily, and monthly data.
“Our newly redesigned website underscores our dedication to make it easy and convenient for our customers and stakeholders to access the information and services they need when they need it,” said Andy Carrasco, vice president of communications, local government, and community affairs at SoCalGas. “This update not only improves our customer service through increased transparency and accessibility for the communities we serve, but it also allows customers more flexibility to stay connected.”
At www.socalgas.com/safety, customers can also find information about the safety and integrity of natural gas pipelines, including details on safety measures and the utility’s focus on maintaining and improving infrastructure. The page provides access to safety performance metrics and reports submitted to the California Public Utilities Commission (CPUC), demonstrating SoCalGas’ commitment to transparency and accountability.
The website also allows customers to complete an Energy Profile to receive personalized recommendations tailored to their unique energy-saving opportunities. After completing the Energy Survey, users will see how their home’s energy use compares to similar homes in the neighborhood, offering a comprehensive understanding of energy consumption and potential savings.
Learn more about the updated features to “My Account,” at www.socalgas.com/myaccount.
